Q&A

How to prepare a frozen product?

Storage Instructions

All Frozen products must be kept frozen at 0° F ( -18°C) or Below. When storing fresh seafood, keep it in the coldest part of the refrigerator. Make sure your home refrigerator is operating at 40°F or lower. For Fresh Seafood: to preserve best quality keep Fish under ice while in refrigerator. (Note: Fish will lose quality and deteriorate rapidly with higher storage temperature)

Thawing Instructions

It is best to thaw frozen seafood in the refrigerator overnight. Other thawing methods include: immersing frozen seafood in cold water for a short time in a sealed plastic bag, or microwaving on a defrost setting until the fish is pliable but still icy.

Delivery Policies?

We currently deliver within 30 miles radius from our TWF DC facility to DC & MD area, and some locations in Loudoun County (VA). We will expand to other VA counties soon.

Due to COVID-19, our business currently does deliveries on Tuesday, Wednesday, Thursday, and Friday (No Wednesday delivery for VA locations). Your order will be prepared in 1-3 business days from the day you place your order. We do not accommodate same-day deliveries.  We are closed on Saturday and Sunday, and offer no service on those days.

Additionally, in light of COVID-19, we will be dropping off the product at your door to avoid person-to-person contact. Please let us know if you would like us to call or ring the doorbell once your product has arrived. This is for the safety of both you and our delivery drivers.